Atlassian Stride

Stride is Atlassian’s team communication tool. It was recently acquired and is now part of Slack. This case study is still work in progress and more details will follow soon. Below I’ve described briefly my process and the things I achieved while part of Atlassian:

1. Stakeholders research (business side)
✓ Chat with team PMs
✓ Chat with Design Managers
✓ Chat with previous Senior Designer on team

2. User Research
✓ Read through Atlassian personas
✓ Read through other user-research relevant materials (Stride-specific)
✓ Chat with Atlassian Researchers
✓ Made my own research on how Stride was position worldwide

3. Competitive research
✓ Made competitive audit including chat clients that are competitors, but are in similar space. Research includes:
Slack, FB Messenger, Teams, Kik, Skype, Yammer, Skype for business, Discord, Wire, Signal, Interco, Flowdock, Whatsapp, Viber

4. Current state of Stride app audit/inventory
✓ Review of current state of all integrations
✓ Compared at how an integration (like Jira or Bitbucket) works in other chat clients like Slack, MS Teams

5. Prepare for design
✓ Understand the hierarchy of design files for Stride
✓ Understand how symbols/libraries work in Atlassian
✓ Understand how the Atlassian Design System works (both new and old, server version)
✓ Understand the internal design process

6. Design
✓ Designed and shipped cloud & server integrations – Jira, Bitbucket, Confluence
✓ Built and shipped new apps – Email for Stride, Alias, Dedicated rooms for Jira
✓ Created and shipped dev tools – descriptor builder
✓ Introducing new components to API – modals, explore new smart cards, enhanced inline actions, inbound webhooks, message visibility.
✓ Explored Stride redesign

7. Improved processes
✓ Introduced better dev handoff process with Invision Inspect, educate developers on usage
✓ Helped improve the product by making a Design Blitz session, resulted in a backlog of tickets with product fixes
✓ Improved collaboration through regular meetings for design discussion and design reviews with our remote developers and PMs.

Referral
“Working with Miro on Stride exceeded expectation. He hit the ground running and integrated into the team, the culture and our way of working flawlessly. Miro was always honest with feedback and pushed positively to improve the product, processes and himself. My only regret was that I didn’t have the capability to hire him full-time before the closing of the project. Miro is amazing to work with and I look forward to the day that I can work with him again.”
Chase Jones – Senior Design Manager @ Atlassian | chasejonez@gmail.com


ClientAtlassian (TX, USA)ServicesResearch, Wireframing, UX/UI Design, Design Thinking workshops, PrototypingYear2018